29 days old

SR SYSTEMS ENGINEER - Ben Lawing

Virtual, USA 00000
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JobTitle: SR SYSTEMS ENGINEER - Ben Lawing
Job ID: 414353_en-us
Salary Range: null- null
Job Category: Technology
Employment type: Full Time

Position Description:
Position Purpose: 
The Senior Systems Engineer is responsible for the design, development, and deployment of voice and video products and platforms that drive the success of Home Depot and our customers.  This position is engineering-focused, developing and mitigating solutions, and will require knowledge and experience with Cisco UC Voice and Video and with Avaya Cloud-based Contact Center solutions and how they are used in a production environment.

The senior engineer will provide thought leadership around different voice solutions and architecture; does not need to be an architect, but neither is this an operational ticket role.  Must understand how to work with Managed Service Providers (MSP) in a production environment. Requires the capability to manage/push back / modify the solutions or implementations they recommend.

In addition, Sr. Systems Engineers may be involved in advanced problem management as well as the root cause and post-mortem analyses around service interruptions and security incidents.
Major Tasks, Responsibilities & Key Accountabilities:
30% Delivery & Execution - Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

15% Learning - Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

20% Planning & Analysis - Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives; Drives the evaluation, development, and recommendation of specific technology to provide cost-effective solutions that meet THD requirements; Researches and designs best-fit infrastructure, network, database, cloud, AI, and security architectures for products; Proactively creates and maintains tools for monitoring and support; Participates in project planning and reporting across multiple efforts

35% Support & Enablement - Collaborates with product and project teams to understand needs and enable them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Drives the production of in-house documentation around solutions; Provides application support for software running in production; Drives moving KB articles to infrastructure as code models; Drives keeping monitoring/alerting up to date

Nature and Scope:

  • This position typically reports to Systems Engineer Manager or Sr Manager
  • This position has 0 Direct ReportsEnvironmental Job Requirements:
    • Environment:  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • Travel: No travel required.

Jobs Rated Reports for Software Engineer

Posted: 2022-08-26 Expires: 2022-09-29

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SR SYSTEMS ENGINEER - Ben Lawing

Home Depot, Inc.
Virtual, USA 00000

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Software Engineer
8th2017 - Software Engineer
Overall Rating: 8/199
Median Salary: $100,690

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