1+ months

Senior Manager Consumer Insights Analytics - Loyalty

Atlanta, GA 30339
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JobTitle: Senior Manager Consumer Insights Analytics - Loyalty
Job ID: 375933_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
The Senior Manager, Customer Insight Analytics will be responsible for developing and executing against a strategy to identify opportunities to grow market share with The Home Depot’s Pro customers.  By applying advanced analytical techniques to internal and external sources of customer intelligence, this person will define B2B customer segments and create a holistic understanding of shopping and purchasing behaviors, preferences, and loyalty drivers to enable customer pipeline and lifecycle management.  The role will identify and establish processes for injecting advanced analytics into selling and marketing enablement opportunities.  The Senior Manager will contribute thought leadership to programs and projects across the team, coach direct reports, invest in the development of other team members, and serve as the primary point of contact for vendor partners.  Serve as a strategic and analytical partner with all areas of the organization, primarily but not limited to Pro Selling, Marketing, and Pricing teams.


  • 30%:  Partner with business to build relationships, identify selling and marketing enablement gaps; execute against a detailed roadmap to acquire, analyze, and translate data assets into actionable recommendations that enable effective B2B selling and marketing activities
  • 20%:  Implement sustainable processes that reach the field sales team to grow Pro customer share of wallet by ensuring adoption and integration of solutions
  • 25%:  Manage direct reports and develop their business acumen and analytical skills
  • 15%:  Develop and deliver effective presentations that summarize complex analyses and inform business decisions
  • 10%:  Act as primary point of contact for vendor relationshipsNATURE AND SCOPE
    • Position reports to Senior Director 
    • This position has 3 direct reports

      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Typically requires overnight travel 5% to 20% of the time.

Posted: 2021-05-11 Expires: 2021-08-07

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Senior Manager Consumer Insights Analytics - Loyalty

Home Depot, Inc.
Atlanta, GA 30339

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