1+ months

Senior Analyst, Customer Analytics

Atlanta, GA 30308
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JobTitle: Senior Analyst, Customer Analytics
Job ID: 358189_en-us
Salary Range: null- null
Job Category: E-Commerce
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Customer Intelligence team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations, and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analyses with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • 20% - Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
  • 20% - Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
  • 20% - Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
  • 20% - Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
  • 20% - Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiativesNATURE AND SCOPE
    • Position reports to Sr Manager, Consumer Insights
    • This position has 0 direct reportsENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel:
        • Typically requires overnight travel less than 10% of the time.Additional Environmental Job Requirements:
          • No travel required
Posted: 2020-08-28 Expires: 2020-11-26

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Senior Analyst, Customer Analytics

Home Depot, Inc.
Atlanta, GA 30308

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