3 days old

Remote Special Order Account Rep

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**Job description:**


Manages customer relationships for assigned account portfolio. Responsible for account retention and collaborate with Sales Representative and/or customers directly by providing promotional product/event solutions. Researches and recommends promotional products and services, solicits quotes, negotiates with vendors, and executes orders.



**Primary Responsibilities:**



+ Provide the best customer experience by identifying and understanding internal or external customer needs and interests and delivery customer-centric solutions

+ Establish and maintain effective, personable customer relationships

+ Deliver consistent communication by utilizing Service Level Agreements and quick parts

+ Anticipate customer needs and provide services beyond customer expectations

+ Build relationships with assigned sales rep(s) to enhance the customer experience by collaborating on key projects with frequent communication and gain alignment on roles and responsibilities

+ Prepare quotes and process orders through the order entry process

+ Create product ideation by sourcing from approved suppliers to meet the customers needs and in-hands dates.

+ Build quote using assigned margins and pricing rulesets

+ Work with vendors by making calls to negotiate pricing, processing purchase orders, obtaining product proofs, and following through to order completion.

+ Work with expeditors on order flow.

+ Partner with finance team to facilitate the billing process based on customers invoicing process (e-pro, credit card, on-account). Collaborate with finance team on billing resolutions and open orders

+ Manage complex projects which may include multiple destination shipments, kitting/fulfillment, international shipping or rush orders. Attention to detail and multitasking are essential

+ May be invited to Staple Promotional Productss annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors



**Qualifications :**



**Qualifications**

**Preferred**



+ Customer service experience and promotional products merchandising or purchasing skills

+ Excellent at building customer relationships and communication skills including verbal and written such as e-mail and phone skills.

+ Demonstrates proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or SAGE

+ Demonstrates organizational skills with capacity to manage multiple projects simultaneously.

+ 2 to 4 years of related work experience



_Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._
Posted: 2021-06-11 Expires: 2021-07-12

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Remote Special Order Account Rep

Staples

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