1+ months

HDMS AMM - Denver (Branson)

Denver, CO 80123
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JobTitle: HDMS AMM - Denver (Branson)
Job ID: 381497_en-us
Salary Range: null- null
Job Category: Management
Employment type: Full Time

Position Description:

POSITION PURPOSE
Assistant Market Managers (AMM's) are responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Support the MT's and address any customer concerns, and technical problems the MT's may encounter.
  • Oversee MT's - training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
  • Maintain market reports including monitor morning and afternoon MT's assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
  • AMM's are also responsible for maintaining the store relations between HDMS and the THD Stores.
  • Responsible for hiring, disciplining, and reporting payroll for their assigned MT's.

    NATURE AND SCOPE
    Position Reports to: Market Manager
    Number of Direct Reports: 10

    ENVIRONMENTAL JOB REQUIREMENTS
    Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

    TRAVEL
    Typically requires overnight travel 5% to 25% of the time

    Starting pay may vary based on a number of factors, including but not limited to, position offered, location, and the individuals’ knowledge, skills and ability. Starting salary: $54,000.

Posted: 2021-07-31 Expires: 2021-12-26

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HDMS AMM - Denver (Branson)

Home Depot, Inc.
Denver, CO 80123

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