1+ months

APPLIANCE INSTALLER - HDDC

Gaithersburg, MD 20877
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JobTitle: APPLIANCE INSTALLER - HDDC
Job ID: 359953_en-us
Salary Range: null- null
Job Category: Operations
Employment type: Full Time

Position Description:
POSITION PURPOSE

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.
The Design Center Appliance Installer is responsible for installing appliances for Home Depot Design Center (HDDC) customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES

70% Customer Service 

-Ensures timely completion of all jobs and installations 
-Listens to and resolves install complaints in the field and escalates issues if beyond their skill set 
-Delivers appliances and plumbing products to customer s home or other specified location 
-Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping 
-Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs 
-Follows-up on customer concerns 
-Ensures customer needs are met 

30% Appliance Installation 

-Works with team members to install appliances 
-Ensures compliance and proper adherence to job process and installation standards 
-Diagnoses installation issues, seeking additional support as needed 
-Cleans and maintains the interior of vehicle 
-Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process 
-Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

NATURE AND SCOPE

-Reports to the Appliance Installation Manager 
-This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment: 

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel: 
Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements: 

-Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise 
-Moving around the facilities

Posted: 2020-09-01 Expires: 2020-10-30

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APPLIANCE INSTALLER - HDDC

Home Depot, Inc.
Gaithersburg, MD 20877

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