1+ months

WORKFORCE ANALYST

Kennesaw, GA 30144
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JobTitle: WORKFORCE ANALYST
Job ID: 346580_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
This position will be responsible for the analysis of the key factors driving staffing and labor costs. Strong analytical skills and the ability to work independently are essential for this function. The analyst makes decisions based upon the data collected, and reports the impact of such decisions. Needs to be proactive in determining long and short term staffing needs and the scheduling of those resources to achieve business service levels.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • Creates, updates and maintains databases to ensure inventory and ordering levels. This is accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels.
  • Analyze and determine best time to conduct off-line activities while maintaining service/productions levels.
  • Attends staff planning meetings, facilitates daily meetings to discuss results for previous day and plans for current and future days. Documents and recommends improvements of workforce management processes.
  • Generate and release associate schedules and participates in the creation and implementation of new scheduling strategies
  • Designs schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated.
  • Provides detailed analysis and recommendations for staffing levels during special events, such as holidays
  • Develops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates
    NATURE AND SCOPE
    • Typically reports to Sr. Workforce Analyst
    • Responsible for helping others and providing on-the-job training or guidance
      ENVIRONMENTAL JOB REQUIREMENTS

      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Travel:
      Typically requires overnight travel less than 10% of the time.

      Additional Environmental Job Requirements:
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Examples include: telephone operator and file clerk.
      • Typically requires overnight travel less than 10% of the time.
Posted: 2020-01-04 Expires: 2020-03-05

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WORKFORCE ANALYST

Home Depot, Inc.
Kennesaw, GA 30144

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