VIPdesk Connect

Iconic Service for Iconic Brands: tailor made contact center solution for luxury brands

We provide customer service however, wherever, and whenever your customers need it. That is why the world’s most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services.

 

Our suite of services includes: customer service (via inbound phone, email, chat, SMS/MMS and social media), Social Media Management, Back Office Support and Virtual Customer Experience Consulting. Learn more about our service offerings.

 

By utilizing a nationally dispersed virtual workforce, we recruit the best suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. In addition, VIPdesk leverages a strong cutting-edge technical infrastructure. With the tools and resources to handle every interaction, we can track pertinent contact patterns, record calls for quality control, effectively capture the voice of the customer and provide new outlets for expanding business for our clients.

 

A Tradition of Customer Care with a Concierge Foundation

Founded in 1997, we are a leader in outsourced customer service and a pioneer in providing high-touch customer care services to discriminating, brand-conscious companies including premium retailers, luxury travel, consumer products and financial services companies. Our primary focus is, and always has been to provide our clients with exceptional customer service to create memorable customer experiences.

 

After a merger in 2010, VIPdesk became a subsidiary of International SOS, and successfully became its own corporate entity in early 2014 with the goal to focus all resources on strengthening its position as the premier provider for premium and luxury customer care. VIPdesk is backed and tightly interwoven on many operational levels with International SOS, the largest globally available Loyalty Marketing and Assistance organization. The strategic partnership allows VIPdesk to enhance its state of the art customer service operation with the vast know how of how to create the most unique and exclusive experience for high net worth individuals around the world.

 

 

OUR MISSION: To provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.

 

OUR VALUES: We take our values very seriously; they influence virtually everything we do. Our values make us a better company, and help attract talented team members who deliver amazing service for our clients.

 

TRANSPARENCY - Through clear and honest communications, both internally as well as with our clients, we work hard to share knowledge and information in a way that allows us to be the most successful partner and employer.

 

Becoming an integral part of our clients marketing platform, daily communication and consistent information sharing is a critical part of our client relationship. Starting with a very straight forward deal structure and cost model; we work with our clients to make sure we are coordinated throughout each and every single step of our partnership.

 

ALWAYS HELPFUL - Commitment to our clients, their customers and to our team members is the backbone of our value proposition. We are passionate about delivering outstanding customer experiences. We do this by striving to always be helpful and by providing suggestions or alternatives. We know this is an integral part of providing great service to one another, our clients and customers.

 

KEEP IMPROVING - Through visionary innovation and questioning the status quo, we are constantly improving. We do this to stay in tune with the ever-changing customer experience environment. Our clients’ customers are interested, more than ever, in communicating with their favorite brands through a variety of channels. Whether they choose phone, email, chat, or social media VIPdesk is committed to providing the very latest technologies to enable customers to conveniently interact with the brands we serve.

 

DELIVER AMAZING EXPERIENCES - We deliver amazing experiences with (internal and external) customers at every touchpoint through positive interactions. To us, creating a better experience means not only living up to commitments, but going above and beyond and always striving to be the best. It means asking ourselves how we can differentiate ourselves and make a lasting impression with each and every interaction.

 

HIRE ELITE BRAND AMBASSADORS - Talent has no limits. Our team allows us to stand out above the rest; that is why we are constantly on the lookout to attract, develop and retain A-players matched exclusively to our clients’ needs. The uncompromised quest for finding the best people for each client program has led VIPdesk to broaden its distributed team. By having virtual teams, dedicated to each client, we bring the best talent to our clients’ brands, eliminating any geographic hurdle

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