28 days old

Manager, CI Customer Strategy

Atlanta, GA 30308
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JobTitle: Manager, CI Customer Strategy
Job ID: 348082_en-us
Salary Range: 0.0- 0.0
Job Category: Marketing
Employment type: Full Time

Position Description:

POSITION PURPOSE

The Manager of Customer Strategy is the voice of the customer within Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company’s overall strategy. Acts as a thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

35% Business growth and customer opportunity identification

  • Helps translate customer needs and wishes into business opportunities.
  • Acts as a dedicated key contact for several internal clients/departments and aligns with them to provide support through solving their business problems with focused and actionable insights
  • Helps recommend which customer needs should be pursued for future development and works with Sr. Manager and business partners to develop solutions to address those needs.
  • Helps assess customer receptivity to ideas through conducting primary and secondary research.
  • Uses customer and marketplace understanding to provide strategic guidance and actionable business recommendations.
  • Supports the business’ process for gauging in-market potential for new products and initiatives based on customer reactions.

    30% Special strategic projects

    • Special strategic projects will be driven by the annual strategic planning process and ELT request

      25% Market and trend analysis

      • Helps implement insight plan for the monitoring of customer and marketplace trends and competitive dynamics; transforms data into actionable customer insights, influencing decisions and behaviors of cross-functional leadership.
      • Helps build and contribute to foundational understanding of customer and marketplace dynamics.
      • Synthesizes disparate data, both internal and external, into insights that drive successful market actions.

        10% Maintain a strategic fact base (customers, customer experience innovation, retail trends, etc.) to help shape executive decision-making

        • Become a subject matter expert to become the “go to” for specific areas of the business (ie, knows the most about the pro customer).

          NATURE AND SCOPE

          • Position reports to Sr. Manager Customer Strategy
          • No direct reports

            ENVIRONMENTAL JOB REQUIREMENTS

            Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

            Travel: Typically requires overnight travel less than 10% of the time.

Posted: 2020-01-25 Expires: 2020-02-24

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Manager, CI Customer Strategy

Home Depot, Inc.
Atlanta, GA 30308

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