1+ months

Manager B2B Operations Process

Atlanta, GA 30308
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JobTitle: Manager B2B Operations Process
Job ID: 349313_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager, B2B Operations Process will manage a team of business and technical resources to manage, maintain, research and improve processes related to integrations, onboardings and maintenance of Spend Management Portals and high-value and complex B2B customers. This role will drive the continuous improvement of processes, work with matrix teams to serve as Spend Management SME and influence their design and implementation of B2B related functionality and processes. This role will also drive communication of B2B Spend Management performance into the bigger B2B and THD teams.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot;
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations

NATURE AND SCOPE
This position reports to the Senior Manager Ops Process Services.
This position has 0-5 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Posted: 2020-02-13 Expires: 2020-04-12

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Manager B2B Operations Process

Home Depot, Inc.
Atlanta, GA 30308

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