1+ months

IB SALES SUPPORT ASSOCIATE - JACKSONVILLE

Jacksonville, FL 32205
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JobTitle: IB SALES SUPPORT ASSOCIATE - JACKSONVILLE
Job ID: 345788_en-us
Salary Range: null- null
Job Category: Sales
Employment type: Full Time

Position Description:

POSITION PURPOSE

The Home Depot® is the world’s largest home improvement specialty retailer, with over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico. The Company employs more than 385,000 associates. The Home Depot stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poors 500 index.

In addition to the retails stores, The Home Depot Pro® employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field and inside sales representatives, direct marketing including online websites, catalogs, and business-to-business selling portals. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer.

The Home Depot Pro® provides plumbing, janitorial, electrical, HVAC and other MRO products, from more than 3000 suppliers worldwide to customers working in multifamily maintenance, building contracting and facilities maintenance, as well as a variety of professional trade contractors. 

The role of the Sales Support Associate is to assist the Inside Sales Professional team in managing the day-to-day operational ordering process for assigned customers within a specified business vertical.

 

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 40%- Support an assigned team of sales reps by handling key customer accounts, entering bids in ERP, price changes in BCBI, SO entry into SORCE, including follow-up, acting as liaison between sales and other functions such as Contracts & Deviations, Credit, warehouse, and new customer setup;
  • 30%- Provide customer support by monitoring backorder reports, making sure items are ordered by the buyers and finding replacements when an item is discontinued, open order reports, loss/negative margin reports, usage reports, cube reports; provide web support, setup, and training; Create order guides, custom catalogs & bin labels.
  • 10%- Provide training to sales associates for new programs, processes, procedures; excel training, evaluation of reports. Onboarding of new sales reps, assist in navigating through THD systems.
  • 10%- Manage margin threshold queue and price changes (BCBI)
  • 10%- Other administrative tasks as required

    NATURE AND SCOPE

    This position reports to the Sales Support Manager.

    This position has no direct reports.

    ENVIRONMENTAL JOB REQUIREMENTS

    Environment:

    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Travel:

    Typically requires overnight travel less than 10% of the time.

    Additional Environmental Job Requirements:

Posted: 2019-12-17 Expires: 2020-03-19

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IB SALES SUPPORT ASSOCIATE - JACKSONVILLE

Home Depot, Inc.
Jacksonville, FL 32205

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